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Privacy Policy

Our website address is: www.yaexpresslogistics.co.uk

The pages on this website (“the Website”) are published by YA Express Logistics Ltd (“YA Express”), a company registered in England and Wales with company registration number [YOUR COMPANY NUMBER], whose registered office address is 70 Ashfield Gardens, Warrington, Cheshire, WA4 1PQ.

Maintaining the security of your data and your right to privacy is a priority to YA Express. We handle your personal data legally and fairly at all times and are transparent about what data we collect and how we use it.

This policy provides you with details about:

  • What personal data we collect
  • How we use your personal data
  • How we ensure your privacy is maintained
  • Your legal rights regarding your personal data

The Personal Data Collected

YA Express may collect the following information:

  • Your name, date of birth, and gender
  • Contact details including postal address, billing and delivery addresses, phone numbers, and email address
  • Purchases and orders made by you
  • Your browsing activities on our website
  • Your passwords
  • Marketing and communication preferences
  • Your interests, feedback, and survey responses
  • Your location data
  • Your communication with us
  • Publicly available data (e.g. from social media platforms)

Our website is not intended for children, and we do not knowingly collect data relating to children.

In some instances, additional personal data may be collected to provide services or support. This includes data collected directly (e.g., setting up an online account or contacting customer services), indirectly (e.g., browsing activity), or from trusted third-party sources.

How We Use Your Data

YA Express Logistics and trusted partners may use your personal data to:

  • Provide goods and services
  • Personalise the website experience
  • Manage registered accounts
  • Verify your identity
  • Prevent or detect crime and fraud
  • Send promotional offers (with your consent)
  • Conduct market research
  • Manage customer service interactions
  • Fulfil legal obligations (e.g. investigations or disputes)

Promotional Communications

With your consent, YA Express may send you updates and promotions via email, text, or post about our products and services.

You may opt out of promotional messages at any time by:

  • Updating your preferences in your YA Express online account
  • Clicking the "unsubscribe" link in our emails or replying "STOP" to SMS messages
  • Contacting us directly using the details provided on our website

How We Protect Your Data

YA Express Logistics is committed to keeping your personal data safe and secure. Our security measures include:

  • Data encryption
  • Regular cybersecurity assessments of all service providers handling personal data
  • Scenario planning and crisis management exercises to ensure readiness for cyber attacks and data security incidents
  • Regular penetration testing of systems
  • Security controls protecting our entire IT infrastructure from external attacks and unauthorized access
  • Internal policies outlining our data security approach and employee training

Cookies

Cookies are small text files placed on your computer by websites you visit. They are widely used to make websites work more efficiently and to provide information to the site owners.

We use a cookie called 'Iffuid,' which consists of a random GUID code (a unique reference number used in computing) to collect all IP addresses via requests made from within our JavaScript installed on client websites. We attempt to match the IP address to a business within our database (no other information is used for identification) and use this to tailor our marketing.

Your Rights

You have the following rights:

  • The right to ask what personal data we hold about you at any time
  • The right to ask us to update and correct any out-of-date or incorrect personal data we hold about you free of charge
  • The right to opt out of any marketing communications that we may send you

Call Recording

The Regulation of Investigatory Powers Act 2000 (RIPA) permits a company to lawfully record conversations only to:

  • Establish facts
  • Ensure regulatory compliance
  • Demonstrate standards that are achieved or need to be achieved by training

Any recordings that are retained are relevant to our business and only used for that purpose. We make all reasonable efforts to inform the parties involved that our calls are recorded.

Calls are stored for 90 days, after which they are deleted.

Contact Information

If you have any questions about how YA Express Logistics uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact us by any of the following means: