Customer Terms & Conditions of Carriage 2025

YA Express Logistics
70 Ashfield Gardens
Warrington
Cheshire
WA4 1PQ

1. Introduction

YA Express Logistics (hereinafter referred to as "the Carrier") is not a common carrier and only accepts goods for carriage based on the terms and conditions outlined below. These Conditions govern all carriage arrangements made with the Carrier.

No employee, servant, or agent of the Carrier is authorised to amend or alter these Conditions in any way, unless such modification is expressly agreed to in writing by a duly authorised representative of the Carrier.

If any part of these Conditions is found to be in conflict with applicable laws or regulations, that part shall be considered overridden to the extent required by law. All other parts shall remain valid and enforceable.

2. Definitions

"Customer" refers to the person, firm, or company that enters into a contract with YA Express Logistics for the provision of carriage services.

"Contract" means the agreement between the Customer and YA Express Logistics for the carriage of goods, as governed by these Terms and Conditions.

"Consignee" means the person, firm, or company to whom YA Express Logistics is contracted to deliver the Consignment.

"Consignment" refers to goods—whether a single item, multiple items, or goods contained within parcels, packages, or containers—transported in one load at one time, from one address to another, on behalf of the Customer and delivered to the Consignee.

"Dangerous Goods" means any goods classified as hazardous under the Carriage of Dangerous Goods and Use of Transportable Pressure Equipment Regulations (CDG) and the European ADR agreement (Accord européen relatif au transport international des marchandises dangereuses par route), including but not limited to explosives, radioactive materials, and any other substances posing similar hazards.

"Delivery Address" means the destination address for the Consignment, as provided to YA Express Logistics at the time of booking.

"Demurrage" refers to any charges, losses, or expenses incurred by YA Express Logistics due to the undue, excessive, or unreasonable detention of any vehicle, trailer, container, or equipment owned, leased, or operated by the company.

"Force Majeure Event" has the meaning set out in Clause 14(3)(b) of these Conditions.

"In Writing" includes communication by electronic, optical, or similar means, including email, fax, or electronic data interchange (EDI), provided the information is accessible and storable for future reference.

3. Application of Conditions

These Conditions shall:

• a) Apply to and be deemed incorporated into every contract for carriage services between the Customer and YA Express Logistics;
• b) Take precedence over any conflicting or inconsistent terms proposed by the Customer, including those contained in any purchase order, confirmation of order, acceptance of quotation, specification, or terms implied by law, trade custom, or prior dealings.

The Road Haulage Association Limited Conditions of Carriage 2020 ("RHA Terms") are hereby incorporated into these Conditions. In the event of any conflict between these Conditions and the RHA Terms, the RHA Terms shall take priority and prevail.

The Customer’s purchase order, or acceptance of a quotation provided by YA Express Logistics, constitutes an offer to engage services based solely on these Conditions. Such an offer shall only be deemed accepted by YA Express Logistics when:

• a) A written or verbal confirmation is provided to the Customer by YA Express Logistics; or
• b) YA Express Logistics begins providing the services—whichever occurs first—thereby forming a binding contract under these Conditions.

The Customer’s own terms and conditions, whether submitted with a purchase order or included in any other documentation, shall not apply and are expressly excluded.

4. Bookings, Commencement, and Duration

All booking requests must be submitted by the Customer to YA Express Logistics via telephone or email.

Upon receiving a booking request, YA Express Logistics will provide a quotation for the delivery of the Consignment. Unless otherwise specified, all quotations shall remain valid for a period of seven (7) days from the date of issue.

YA Express Logistics reserves the right to refuse any booking request at its sole discretion, without obligation to provide a reason.

Carriage services under this agreement shall commence once the Customer’s offer is accepted by YA Express Logistics, in accordance with Clause 2(3).

Services will continue until the Consignment has been successfully delivered to the agreed Delivery Address, or until the agreement is otherwise terminated in accordance with these Conditions.

5. Parties and Sub-Contracting

The Customer warrants that they are either the legal owner of the Consignment or have full authority from the legal owner to enter into this Contract and to accept these Conditions on the owner's behalf.

YA Express Logistics, and any subcontracted carrier engaged by it, may use the services of other carriers to fulfill the Contract, either wholly or in part. A list of such carriers will be made available to the Customer upon request. YA Express Logistics reserves the right to assign, mortgage, charge, delegate, declare a trust over, or otherwise deal with any or all of its rights and obligations under the Contract, in accordance with applicable law.

YA Express Logistics contracts on its own behalf and as an agent for its employees, agents, and any subcontracted carriers involved in the performance of the Contract. References in these Conditions to “the Carrier” shall be deemed to include all such parties. All such parties shall be entitled to the benefit of the Contract and shall bear no greater liability to the Customer than that borne by YA Express Logistics under these Conditions.

Notwithstanding Clause 2(3), where carriage of the Consignment involves transport by rail, sea, inland waterway, or air, such arrangements are made by YA Express Logistics as agent of the Customer. The actual carriage will be subject to the terms and conditions of the third-party transport provider. YA Express Logistics accepts no liability for loss, damage, or delay occurring during this part of the journey. However, if a Consignment is transported partly by road and partly by another mode, any loss, damage, or delay will be presumed to have occurred during the road portion unless YA Express Logistics can demonstrate otherwise.

6. Dangerous Goods

YA Express Logistics is under no obligation to carry Dangerous Goods, prohibited items, or restricted goods of any kind.

It is the sole responsibility of the Customer to determine whether any part of a Consignment constitutes Dangerous Goods, or whether it is restricted or prohibited under applicable UK laws or regulations in the country of delivery for international shipments.

The Customer must not send, or attempt to send, any Consignment containing Dangerous Goods, restricted or prohibited items without fully disclosing this to YA Express Logistics in advance.

If the Customer sends or attempts to send such goods without proper disclosure, they may face legal prosecution and shall fully indemnify YA Express Logistics—along with its employees, agents, contractors, and subcontractors—against any resulting loss, damage, cost, or liability.

If YA Express Logistics discovers that a Consignment contains Dangerous Goods, prohibited, or restricted items, it reserves the right to take any action it deems necessary, without liability to the Customer or the Consignee. This may include disposing of or destroying the goods, returning them to the Customer, or otherwise dealing with the Consignment at its sole discretion. The Customer will be responsible for all related disposal or return costs, as well as an additional administrative fee of £20 (or any other fee published on the company website).

YA Express Logistics may, at its reasonable discretion and without notice, amend the list of prohibited or restricted items or update applicable restrictions. Any such updates will be published on the company’s website.

The Customer will be held liable for any loss, damage, or injury resulting from the carriage of Dangerous Goods, restricted or prohibited items—whether or not these were properly declared—and from any goods that were not correctly packed, labelled, or otherwise failed to comply with applicable transport regulations.

If the Carrier agrees to accept Dangerous Goods for transport, the Customer must ensure they are classified, packaged, labelled, and documented strictly in accordance with all relevant legal and regulatory requirements for road transport.

The Customer must supply Transport Emergency Cards (Tremcards) or equivalent written documentation, as required by applicable legislation, for each Dangerous Good being shipped. These must accompany the Consignment, and the Carrier will ensure the documents correspond appropriately to the load.

YA Express Logistics reserves the right to open and inspect any Consignment at any time, for safety and compliance purposes.

7. Delivery

The Customer is responsible for ensuring that all Consignments are securely and appropriately packed to allow for safe handling, storage, and transportation by YA Express Logistics.

YA Express Logistics will use all reasonable efforts to deliver Consignments within the estimated delivery times communicated to the Customer. However, all delivery times are estimates only and shall not be treated as guaranteed. Time shall not be of the essence under this agreement.

Where a Consignment is to be collected from the Customer’s premises, it is the Customer’s responsibility to provide suitable loading facilities, equipment, and labour to assist with the safe and timely loading of the Consignment.

Delivery will be deemed complete once the Consignment has been unloaded at the Delivery Address, and a Proof of Delivery (POD) has been obtained. The delivery driver shall scan the POD and, where required by YA Express Logistics, upload photographic evidence to confirm successful delivery.

8. Loading and Unloading

Unless otherwise agreed in writing between the Customer and YA Express Logistics:

• a) YA Express Logistics shall not be responsible for providing any plant, power, or labour—other than that supplied with the vehicle—for loading or unloading the Consignment.
• b) The Customer warrants that any special equipment, instructions, or appliances required for loading or unloading which are not carried by the vehicle shall be provided by the Customer or on their behalf.
• c) The Customer shall ensure that any equipment used in loading or unloading—such as cranes, forklifts, slings, or chains—is suitable and safe for use. The Customer agrees to fully indemnify YA Express Logistics against any loss, damage, or injury resulting from failure or unsuitability of such equipment.
• d) The Customer is responsible for ensuring adequate access to loading and unloading points. This includes ensuring suitable roadways, solid hardstanding surfaces, and sufficient space for safe vehicle operations.
• e) YA Express Logistics shall not be liable for any damage caused during loading or unloading where the Carrier is instructed to use special appliances not provided by the Customer, contrary to Clause 7(1)(b).
• f) The Customer shall indemnify YA Express Logistics against any damage or loss (including to its vehicles or equipment) incurred as a result of the Carrier’s staff or agents acting on instructions from the Customer, the Consignee, or their representatives.
• g) YA Express Logistics is not required to provide services beyond the standard collection or delivery point. If such services are provided at the Customer’s request, they are carried out entirely at the Customer’s risk and are subject to Clause 7(3).

The Customer shall indemnify YA Express Logistics against all claims or losses that would not have arisen had the instructions referred to in Clause 7(1)(e), or services in Clause 7(1)(g), not been given.

YA Express Logistics accepts no liability for any loss or damage resulting from its staff or agents providing services in areas that do not comply with the standards set out in Clause 7(1)(d), even where such services are provided against Carrier recommendations.

Upon request, the Customer shall provide YA Express Logistics with details of any risk assessments carried out at the collection and/or delivery locations. Responsibility for conducting such assessments lies solely with the Customer.

Unless agreed otherwise in writing, the Customer is responsible for loading the Consignment onto the vehicle and ensuring the Consignee unloads it. YA Express Logistics shall not be liable for any damage or loss resulting from the loading or unloading of the Consignment, overloading, or unsafe loading. If YA Express Logistics personnel assist with loading or unloading, such assistance is given at the Customer’s risk. The Customer shall fully indemnify the Carrier against any loss, damage, injury, or death arising during these operations—whether or not due to negligence on the part of YA Express Logistics or its representatives.

9. Obligations of the Customer

The Customer warrants and agrees as follows:

• The Consignment:
  • Will not cause environmental pollution or pose a risk to human health;
  • Does not require any official licence or special authorisation for handling, possession, transport, or disposal, unless previously disclosed to and accepted by YA Express Logistics;
  • Will not, at any time while in the Carrier’s custody, be considered waste (unless expressly agreed otherwise in advance); and
  • Is lawful to transport within the United Kingdom.
• The Customer shall comply—and shall ensure that all its employees, agents, and subcontractors comply—with all reasonable health, safety, handling, and security regulations or instructions issued by YA Express Logistics, whether provided directly or made available through prior notification.
• The Customer shall provide all information and materials reasonably required by YA Express Logistics to fulfil its contractual obligations. All such information must be complete, accurate, and up to date in all material respects.

If YA Express Logistics is prevented, delayed, or hindered in the performance of its obligations under the Contract due to any act, omission, or failure on the part of the Customer ("Customer Default"):

• a) YA Express Logistics shall have the right to suspend its performance until the Customer remedies the Customer Default and may rely on the default to relieve it from performance obligations to the extent affected.
• b) YA Express Logistics shall not be liable for any losses, costs, or delays incurred by the Customer as a result of such suspension or failure to perform.
• c) The Customer shall reimburse YA Express Logistics, upon written demand, for any costs or losses incurred directly or indirectly as a result of the Customer Default.

10. Consignment Notes and Signed Receipts

If requested, YA Express Logistics will sign a document provided by the sender acknowledging receipt of the Consignment. However, such a document shall not serve as evidence of the Consignment’s condition, or of the accuracy of its declared nature, quantity, or weight at the time of receipt. The burden of proof regarding the condition, content, and accuracy of such declarations shall rest entirely with the Customer.

The Customer shall, either prior to or immediately upon completion of loading, provide the Carrier with a signed consignment note containing the following details:

• a) The full Collection Address, the name and address of the Consignee, and the Delivery Address;
• b) A full and accurate description of the goods contained in the Consignment, including the method of packing;
• c) The total number of individual items, parcels, packages, or containers included in the Consignment;
• d) The gross weight of the goods, or their quantity stated in another appropriate format;
• e) Any additional information reasonably requested by YA Express Logistics to facilitate the safe and lawful handling, transport, or delivery of the Consignment.

11. Transit

Unless expressly agreed otherwise, transit shall be deemed to commence when YA Express Logistics takes possession of the Consignment—either at the collection point or at the Carrier’s premises.

Transit shall (unless previously deemed to have ended) conclude when the Consignment is tendered at the Delivery Address. However:

• a) If the Delivery Address is inaccessible, or if safe and adequate unloading facilities are not available, and the Consignment cannot be delivered, then transit shall be deemed to end one full working day after written or verbal notice has been provided to the Consignee that the Consignment has arrived at YA Express Logistics’ premises.
• b) If the Consignment cannot be delivered for any other reason—such as being held "to await order" or "to be kept till called for"—and instructions are not provided or the goods are not collected within a reasonable time, then transit shall be deemed to have ended at the expiration of that reasonable period.

The Customer is responsible for ensuring that the Consignment is securely and properly packed and labelled in compliance with applicable legislation, and in a condition that prevents injury or damage to persons, property, or other goods during handling and transport.

The Customer shall take all necessary precautions to ensure no damage is caused to the Carrier’s vehicles, trailers, or equipment while on the Customer’s or Consignee’s premises. The Customer shall be liable for the cost of repairing any such damage resulting from negligence or failure to provide suitable access or loading/unloading conditions.

The Consignment remains at the sole risk of the Customer during all periods outside of transit, including while awaiting collection or delivery under the conditions described above.

12. Undelivered or Unclaimed Consignments

If YA Express Logistics is unable to complete delivery of a Consignment, it will make reasonable efforts to notify both the Customer and the Consignee. The undelivered Consignment will be removed from the Carrier’s vehicle on the following working day and stored at a location chosen at the Carrier’s discretion. Storage charges may apply and will be invoiced to the Customer.

If the Consignment is not collected by the Customer, or if no instructions are received for redelivery or return (which will incur additional charges) within ten (10) business days of the Carrier providing notice, the Consignment will be subject to Clause 19 (Lien). At that point, YA Express Logistics may, at its discretion, dispose of the goods by sale or destruction, as though it were the legal owner. Any costs associated with the storage, sale, or destruction of the Consignment will be chargeable to the Customer.

YA Express Logistics will make reasonable efforts to obtain a fair market price for the Consignment, if sold. Proceeds from the sale will first be used to recover any costs and charges related to the carriage, storage, and disposal of the goods. Any surplus may be remitted to the Customer upon written request. Upon such payment, the Carrier will be fully and finally discharged from any further liability in relation to the Consignment.

13. Carrier’s Charges

All charges for services provided by YA Express Logistics shall be payable by the Customer, without prejudice to the Carrier’s rights against the Consignee or any third party. Where a Consignment is sent on a carriage forward basis, the Customer shall only be liable for the Carrier’s charges if the Consignee fails to pay following a reasonable demand made by the Carrier.

Time is of the essence in respect of all payments due from the Customer to YA Express Logistics.

All charges must be paid when due, without deduction, deferment, counterclaim, or set-off. Payment terms are strictly 30 days from the end of the month in which the invoice is issued. The Carrier reserves the right to charge interest and legal costs on any overdue payments from the due date until full settlement, whether before or after judgment. Interest shall accrue daily at the rate prescribed under the Late Payment of Commercial Debts (Interest) Act 1998, as amended.

If the Customer becomes insolvent or fails to pay any outstanding invoices when due, all agreed credit terms shall be cancelled with immediate effect. All outstanding invoices shall become immediately due and payable.

Unless otherwise agreed at the time of booking, the Carrier is not obligated to obtain proof of delivery (including signatures or photographic evidence). Where proof of delivery has been agreed, the Customer may not withhold payment unless the Carrier is notified within 48 hours of the expected delivery time that delivery has not occurred, and the Carrier is then unable to provide proof.

The Customer shall pay any storage charges incurred as a result of the Carrier exercising its right of lien under Clause 19.

The Customer may cancel a scheduled collection at any time prior to the agreed collection time. However, if cancellation occurs within one hour of the scheduled collection, the Carrier reserves the right to charge a cancellation fee equal to 100% of the agreed fee.

If the Consignment is not ready for loading at the agreed collection time, the Carrier may charge waiting time fees as specified in the original quotation—applied every 15 minutes (or part thereof) until the Consignment is ready for loading.

Where loading or unloading is not completed within 15 minutes of the Carrier’s arrival at the Collection or Delivery Address, the Carrier reserves the right to charge additional fees (as set out in the quotation) for each subsequent 15-minute period until the process is completed.

The Carrier’s charges may be adjusted at any time to reflect variations in operating costs, including (but not limited to) changes in fuel prices, wage rates, cost of materials, currency fluctuations, duties, insurance costs, taxes, VAT, and other related expenses.

If the Carrier provides services outside the scope of the original agreement—including but not limited to, out-of-hours work, delivery to an alternative address, or variations to the agreed collection/delivery times—the Customer shall pay for the additional services, including a management fee of up to £100 where applicable.

The Customer may not withhold, deduct, or set off any sums allegedly due from the Carrier against any amounts owed to the Carrier.

The Customer is responsible for ensuring that the correct charges have been paid. If it is later determined that the charges paid were insufficient, the Customer shall be liable for the shortfall. The Carrier may suspend any account or take legal action to recover unpaid amounts at its discretion.

14. Cancellations

The Customer may cancel an order up to 24 hours prior to the scheduled collection time and receive a full refund, provided they contact YA Express Logistics and supply the relevant order number associated with the Consignment.

If a cancellation request is made within 24 hours of the scheduled collection, YA Express Logistics will make reasonable efforts to cancel the order and issue a refund where possible. However, if the Carrier has already incurred costs in relation to the service, such costs will be passed on to the Customer.

In any case, no cancellation or refund will be permitted if:

• The Consignment has already been collected by the Carrier;
• The Consignment has been dropped off; or
• A shipping label has been generated and used.

14. Liability for Loss and Damage

Unless the Customer and YA Express Logistics have agreed in writing before the commencement of transit that the Carrier shall have no liability, the Customer shall be deemed to have accepted the terms set out in sub-clauses (2) and (3).

Subject to this clause, YA Express Logistics shall only be liable for loss, mis-delivery, or damage to the Consignment (or in connection with it) where such loss or damage results from the Carrier’s negligence. This includes acts or omissions by the Carrier, its employees, agents, contractors, or subcontractors.

Liability is subject to the following limitations:

• a) For loss, mis-delivery, or damage to living creatures, bullion, money, securities, stamps, precious metals, or precious stones, YA Express Logistics shall only be liable if:
  • (i) The Carrier has expressly agreed in writing to carry such items;
  • (ii) The Customer has agreed in writing to reimburse the Carrier for any additional costs associated with transporting such items; and
  • (iii) The loss or damage occurred during transit and can be proven to result from the Carrier’s negligence.
• b) For all other goods, the Carrier shall not be liable where loss or damage arises from a Force Majeure Event, including but not limited to:
  • (i) War, invasion, terrorism, civil unrest, rebellion, or actions by government or public authorities;
  • (ii) Legal seizure or forfeiture;
  • (iii) Misstatements, omissions, or errors by the Customer or Consignment owner, or their representatives;
  • (iv) Natural deterioration, faulty design, latent or inherent defects in the goods;
  • (v) Undisclosed special handling requirements;
  • (vi) Inadequate or improper packing, labelling, or addressing;
  • (vii) Acts of God, strike action, lockdowns, or other industrial disturbances;
  • (viii) Fire, flood, storm, earthquake, pandemic, or epidemic;
  • (ix) Road delays, vehicle breakdowns, site delays, or incomplete delivery instructions;
  • (x) Consignee failure to accept delivery within a reasonable timeframe.

YA Express Logistics shall have no liability for any loss or damage occurring after transit has ended, as defined in these Terms, regardless of any alleged negligence or misconduct.

The Carrier shall not be liable for any damage, loss, non-delivery, or deterioration—however caused—unless such loss was the direct result of wilful misconduct or proven negligence by YA Express Logistics or its agents.

Unless expressly agreed otherwise, YA Express Logistics is not obligated to insure any Consignment. Where insurance is arranged, it shall be subject to the terms and limits of the Road Haulage Association and CMR Convention. The Customer remains responsible for arranging full-value insurance cover for all risks associated with the Consignment.

15. Fraud

YA Express Logistics shall not, under any circumstances, be liable for any loss, damage, or non-delivery in relation to a Consignment where fraud has been committed by the Customer, the owner of the goods, or their agents or representatives, unless such fraud was knowingly participated in by the Carrier or its employees acting within the scope of their employment.

16. Limitation of Liability

Except where otherwise stated in these Conditions, YA Express Logistics’ liability for claims arising from physical loss, mis-delivery, or damage to goods in the Consignment shall be limited to the lesser of:

• a) The actual value of the goods lost, mis-delivered, or damaged; or
• b) The cost of repairing the damage or reconditioning the goods; or
• c) A sum calculated at the rate of £1,300 (Sterling) per tonne, based on the gross weight of the goods actually lost, mis-delivered, or damaged.

For the purposes of this clause:

• The value of the goods shall be taken as their invoice value (if sold) or, if not sold, their replacement cost to the owner at the start of transit, including any applicable Customs duties or taxes.
• In cases involving partial loss, damage, or mis-delivery, only the weight of the affected portion shall be considered, even if the loss impacts the value of the remaining Consignment.
• The Carrier’s liability shall never be less than £10, regardless of the circumstances.

The Carrier may require the Customer to provide evidence supporting the value of any claim, including (but not limited to):

• Proof of dispatch
• Invoices or receipts
• Repair estimates
• Weight and nature of the items
• Serial numbers or IMEI numbers (for electronics)
• Photos and confirmation from the recipient, including retention of packaging

The Customer may submit written notice to the Carrier, at least 7 days prior to the start of transit, requesting an increased liability limit (up to the value of the Consignment). If agreed, this will be subject to an adjusted carriage charge. If no agreement is reached, the standard £1,300 per tonne limit shall apply.

For any claims not related to physical loss, mis-delivery, or damage—including indirect or consequential loss, loss of market, or delay—YA Express Logistics’ liability shall not exceed the carriage charges for the Consignment or the proven loss amount, whichever is lower, unless:

• a) At the time of contracting, the Customer declares a special interest in delivery (e.g. a financial interest in timely delivery or loss prevention), and agrees to a surcharge based on the declared value; and
• b) The Customer provides written confirmation of this special interest, including the time requirement and declared value, at least 7 days before the commencement of transit.

17. Indemnity to the Carrier

The Customer agrees to fully indemnify and hold harmless YA Express Logistics against the following:

Liabilities and Costs

a) All losses, liabilities, costs, or expenses incurred by the Carrier (including, but not limited to, claims, legal proceedings, fines, penalties, damages, loss or damage to vehicles or other goods in transit) arising from:

• Any error, omission, misstatement, or misrepresentation by the Customer, the owner of the Consignment, or their employees, contractors, agents, or subcontractors;
• Insufficient, improper, or unsafe packing, labelling, or addressing of the Consignment; or
• Any fraudulent activity as defined in Clause 15 (Fraud).

Third-Party Claims

b) All claims, demands, and legal actions (including those alleging negligence), regardless of who brings them or how they arise—particularly those:

• Related to the carriage of Dangerous Goods;
• Brought by HM Customs & Excise in connection with dutiable goods sent under bond; or
• That exceed the Carrier’s liability limits as set out in these Conditions—whether or not the Carrier, its employees, agents, or subcontractors were directly or indirectly responsible.

Sensitive Data

c) Any sensitive or personal data contained within a Consignment—including but not limited to names, addresses, bank details, signatures, and dates of birth—is sent entirely at the Customer’s own risk.

No compensation shall be available for the loss, damage, or disclosure of such items.

Where electronic data is transmitted (e.g., via hard drives, USBs, or disks), the Customer is responsible for ensuring the data is securely encrypted.

The Customer shall indemnify the Carrier against any claims, legal proceedings, or costs resulting from the loss, damage, or unauthorised disclosure of such data or documents.

18. Time Limits for Claims

Notification of Claims

YA Express Logistics shall not be liable for any claims unless the following conditions are met:

• a) In cases of damage, physical loss, mis-delivery, or non-delivery of all or part of a Consignment:
  • The Carrier must have acted negligently;
  • The Customer must notify the Carrier in writing within seven (7) days of the end of transit; and
  • A formal written claim must be submitted within fourteen (14) days of the end of transit.
• b) For any other type of loss:
  • The Carrier must be notified in writing within twenty-eight (28) days of the commencement of transit; and
  • A formal claim must be submitted in writing within forty-two (42) days of the commencement of transit.

Claim Investigation

YA Express Logistics reserves the right to carry out investigations to verify the validity of any claim. The Customer is expected to cooperate reasonably and promptly. Reasonable time may be taken by the Carrier to complete investigations, especially in the case of lost or damaged items.

Supporting Information

Any information requested by the Carrier to support a claim must be provided within 14 days of the request.

Failure to Provide Information

If the required information is not received within this timeframe, the Carrier reserves the right to close the claim. In the event of an error in the claim or supporting documents that necessitates the re-issue of a payment, a £10 administration fee will be deducted from the claim amount.

Dispute Resolution

If a dispute arises in relation to the services or the interpretation or enforceability of these Conditions (a “Dispute”), the following procedure shall apply:

• a) Either party may serve a Dispute Notice setting out full details of the dispute along with supporting documents. Both parties shall then attempt to resolve the matter in good faith.
• b) If unresolved within 30 days of service of the Dispute Notice, either party may initiate mediation in accordance with the CEDR Model Mediation Procedure. The mediator shall be nominated by CEDR unless otherwise agreed. The mediation shall commence within 14 days of the written ADR notice being served, with a copy also sent to CEDR.
• c) The initiation of mediation shall not restrict either party from commencing or continuing court proceedings in accordance with Clause 22 (Governing Law and Jurisdiction).
• d) If the Dispute is not resolved within 30 days of the ADR notice, or either party fails to participate in the mediation, the Dispute shall be finally settled by the courts of England and Wales, as per Clause 22.

Acknowledgement

The Customer agrees that the time limits set out in this clause are reasonable and necessary due to the urgent nature of deliveries handled by YA Express Logistics. These limits are essential to preserve relevant evidence, including but not limited to driver interviews and third-party witness statements.

19. Lien

Where the Customer is the owner of the Consignment, YA Express Logistics shall have a general lien over the Consignment for all monies owed by the Customer. If the lien is not satisfied within a reasonable period, the Carrier may, at its sole discretion, sell all or part of the Consignment as the Customer’s agent. Proceeds will be applied toward the outstanding debt and any costs incurred for storage, insurance, and sale. After accounting for any remaining balance, the Carrier shall be fully discharged from all further liability in relation to the Consignment.

Where the Customer is not the owner of the Consignment, YA Express Logistics shall have a particular lien over the goods, entitling it to retain possession (but not to dispose of them) in respect of any charges due from the Customer related to the Consignment.

YA Express Logistics may exercise its lien on its own behalf or as agent for any invoice assignee, at any time and location, at its full discretion—regardless of whether the carriage of goods has been completed. These Terms and Conditions shall continue to apply during any period in which the lien is enforced.

If the Consignment is not solely owned by the Customer, the Customer warrants that it has obtained the full authority of all other parties with a proprietary or possessory interest in the Consignment to grant the Carrier the lien rights described in Clause 19(1). The Customer agrees to indemnify YA Express Logistics against any claims or demands alleging the Customer lacked such authority.

20. Unreasonable Detention

The Customer shall be liable to pay Demurrage charges for any unreasonable detention of a vehicle, trailer, container, or other equipment belonging to or operated by YA Express Logistics. This liability shall be in addition to, and without prejudice to, the Carrier’s rights to pursue any other party responsible for such detention.

21. Confidentiality

Each party agrees that it shall not, at any time, disclose to any third party any confidential information relating to the business, operations, customers, clients, or suppliers of the other party, except as expressly permitted under these Conditions.

Either party may disclose the other party’s confidential information:

• a) To its employees, officers, representatives, subcontractors, or professional advisers, but only where such disclosure is necessary for the performance of that party’s obligations under the Contract; and
• b) Where required by law, a court of competent jurisdiction, or any governmental or regulatory authority.

22. Governing Law and Jurisdiction

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to resolve any dispute or claim arising out of or in connection with these Terms and Conditions, their subject matter, or their formation (including any non-contractual disputes or claims).

23. General

Nothing in these Conditions, nor anything arising from them, shall confer any rights or benefits upon a third party, nor give any third party the right to enforce any provision of these Conditions, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

These Conditions, along with any referenced documents or information provided on the Carrier’s official website, constitute the entire agreement between YA Express Logistics and the Customer. The Customer acknowledges that it has not relied on any statement, promise, or representation—whether oral or written—other than those expressly set out in this agreement.

If any provision of these Conditions is held by a court or competent authority to be invalid or unenforceable, such provision shall be modified or deleted to the minimum extent necessary to make it valid, legal, and enforceable. The remaining provisions shall remain in full force and effect.

If any provision or part of a provision is found to be invalid, illegal, or unenforceable and cannot be reasonably modified, it shall be deemed deleted. This shall not affect the validity or enforceability of the remainder of these Conditions.

Both the Carrier and the Customer agree to comply with all applicable anti-bribery and anti-money laundering laws and regulations in relation to these Conditions and the services provided under them. Each party also agrees to ensure their employees, agents, and representatives act in compliance with such laws.

YA Express Logistics shall not be liable for any delay or failure in performance of its obligations where such delay or failure results from a Force Majeure Event. This includes, but is not limited to, war, acts of terrorism, civil unrest, natural disasters (e.g., earthquakes, floods, fires), or any other genuine circumstance outside of its reasonable control that was not foreseeable at the time the agreement was formed. However, this excludes changes to industry guidelines, codes of practice, or regulatory requirements, and industrial disputes.

Charges

All charges are at the discretion of your local office.

Period of Validity

To be reviewed annually.

Payment Terms

Payment terms are 30 days End of Month.

Invoicing and Billing

Invoices will be raised and sent weekly for the previous week’s work – unless otherwise requested.

Insurance

Goods are insured up to and including the value of £1,300.00 per tonne – Standard RHA Terms & Conditions apply.

Proof of Delivery

PODs are available on request.

Claims

All claims will be processed in accordance with the Speedy Freight claims procedure, available from your local office.

Waiting Time Charges

Cancellation Charges

Vehicle Type: Small Van to Luton

Vehicle Type: 7.5 Tonne to Artic

Rebooks, Returns & Refusals

Any rebooks, returns or redeliveries will be rated in accordance with the Speedy Freight costing model.

Additional Drops

If multidrop routes are booked, charges will apply to the furthest drop. Drops must be within 5 miles of the planned route; otherwise, diversionary mileage charges may apply.

Additional Charges

• Congestion: Charged at actual
• ULEZ: Charged at actual

Hand-balling Charges

1. Introduction

YA Express Logistics Ltd (“YA Express Logistics”) provides an online logistics platform (“YA Express Parcels”) through which customers can arrange the collection, transportation, and delivery of consignments. These Terms and Conditions ("Conditions") set out the basis upon which YA Express Logistics provides such services, including the use of our website, platform, and services via our Carrier network.

2. Definitions

• Carrier: The third-party logistics provider used by YA Express Logistics to deliver consignments.
• Carrier Services: The various services offered by the Carriers available for booking via YA Express Parcels.
• Collection Point: The location where a Consignment is collected from the sender.
• Consignment: The goods or items (including packaging) being transported from one location to another.
• Consignee: The recipient named on the delivery label of the Consignment.
• Consignor: The sender or person from whom the Consignment is collected.
• Customer: Any individual or business booking delivery services via YA Express Parcels.
• Customer Data: Any information provided by the Customer for the purpose of using YA Express Parcels.
• Goods: The physical items included in the Consignment.
• Order: The Customer’s confirmed request for services via the YA Express Parcels platform.
• Prohibited Goods: Items not permitted for transport as specified on our website, including dangerous or illegal goods.
• Restricted Goods: Items carried at the Customer’s own risk and not covered by liability.
• Selected Carrier: The Carrier selected by the Customer to handle the delivery of the Consignment.
• Services: The full logistics service provided by YA Express Logistics via its platform and carrier network.
• YA Express Parcels: The online booking portal used by Customers to arrange logistics services.
• User(s): Any authorised person or employee using YA Express Parcels on behalf of the Customer.
• VAT: Value Added Tax applicable under UK law.

3. Application of Conditions

These Conditions:

• Apply to and are incorporated into every service contract between the Customer and YA Express Logistics.
• Override any conflicting terms from the Customer’s purchase orders or correspondence.
• Include the Road Haulage Association Conditions of Carriage 2020 ("RHA Terms"). In the event of conflict, the RHA Terms prevail.
• Are subject to the specific terms and trading conditions of any Selected Carrier used to perform delivery services on behalf of YA Express Logistics.

YA Express Logistics may act in the Customer’s name to fulfil contractual obligations or exercise relevant rights. It is the Customer’s responsibility to ensure they understand and accept the limitations of liability before placing an order.

4. Services

YA Express Logistics arranges the provision of Carrier Services (as may be updated from time to time) upon receipt of the Customer’s Order via the YA Express Parcels platform. YA Express Logistics may also offer collection services from the designated Collection Point.

• 4.1 Services are available on standard UK working days (Monday to Friday, excluding public holidays). Saturday collections or deliveries may be arranged by prior agreement.
• 4.2 YA Express Logistics, or the Selected Carrier, will collect the Consignment from the specified Collection Point.
• 4.3 YA Express Logistics will use reasonable efforts to deliver the Consignment in accordance with the selected Carrier Service.
• 4.4 YA Express Logistics reserves the right to decline to collect, transport, or deliver any Consignment if it is deemed impractical, unsafe, or unreasonable to do so, including but not limited to:
  • The delivery address is a PO Box;
  • Health and safety risks at the delivery location;
  • Incomplete or incorrect delivery information;
  • The Consignment contains Prohibited Goods;
  • Poor or insufficient packaging or labelling;
  • The Customer’s account exceeds credit limits or has outstanding issues;
  • The Customer has breached any of these Conditions.
• 4.5 YA Express Logistics may open, inspect, or delay the delivery of a Consignment if it suspects the presence of Prohibited Goods. If such goods are identified, they may be disposed of, returned, or destroyed without liability. The Customer will be responsible for all related costs.

5. Customer’s Obligations

The Customer agrees to the following responsibilities when using YA Express Logistics services:

• 5.1.1 The Customer warrants that they are either the owner of the Consignment or have full authority to act on behalf of the owner and agree to these Conditions.
• 5.1.2 The Customer shall be liable for the cost (at hourly rates notified by YA Express Logistics) of unreasonable detention of vehicles or drivers at either the Collection Point or the delivery address, or for any additional costs caused by inaccurate or incomplete delivery details.
• 5.1.3 The Customer agrees to indemnify YA Express Logistics and any Selected Carrier against all costs, claims, and losses arising from the carriage (or failure to disclose) of:
  • Prohibited Goods
  • Restricted Goods
  • Consignments that are poorly packed, labelled, or documented
• 5.1.4 The Customer must ensure appropriate equipment, power, and labour are available at the Collection Point and point of delivery—including someone authorised to accept the Consignment.
• 5.1.5 Every Consignment must be properly packaged, labelled, and addressed according to the Order, and able to withstand transportation based on its weight and fragility.
• 5.1.6 The actual weight of each Consignment must be clearly recorded and accurately reflect the true weight. Any misrepresentation may result in additional charges or penalties.

6. Company’s Responsibility for the Consignment

Subject to the limitations outlined in these Conditions, YA Express Logistics shall only be liable for loss or damage to a Consignment if caused by the negligence of YA Express Logistics, its employees, agents, or subcontractors.

• 6.1 YA Express Logistics is not liable for the first £25 of any claim for loss or damage to a Consignment.
• 6.2 Liability is limited to:
  • 6.2.1 The actual value of the Goods lost, damaged, or mis-delivered; or
  • 6.2.2 The cost of repair or reconditioning; or
  • 6.2.3 £1,300 per tonne based on the gross weight of the affected portion of the Consignment—whichever is lower.
• 6.3 The value of the goods shall be determined by:
  • The invoice value (if sold);
  • The replacement cost at the start of transit (if not sold);
  • Minus 30% if only a sales invoice is provided.
• 6.4 YA Express Logistics shall not be liable where loss or damage arises from:
  • Acts of God or natural disasters;
  • War, terrorism, riots, strikes, or lockdowns;
  • Failure or delay of third-party networks or carriers;
  • Incomplete, incorrect, or misleading information provided by the Customer;
  • Poor packaging, prohibited items, or regulatory violations.
• 6.5 YA Express Logistics has no obligation to insure Consignments unless agreed otherwise. Where insurance is arranged, it shall be subject to RHA Terms and international CMR conditions.
• 6.6 For non-physical losses (e.g., loss of business or delays), liability is limited to the lesser of:
  • The total carriage charges for the Consignment; or
  • The proven amount of the Customer’s actual loss,
  • unless a special interest in delivery has been declared and agreed in writing at least 7 days before transit begins, along with an additional surcharge.
• 6.7 YA Express Logistics will not be liable for:
  • Consequential losses, loss of profits, business interruption, or goodwill;
  • Mis-delivery where the recipient has signed for the Consignment;
  • Loss or damage following refusal of delivery by the Consignee;
  • Losses that are subsequently recovered or returned;
  • Failure to retain documentation after 6 months from delivery date.
• 6.8 All implied terms under the Supply of Goods and Services Act 1982 are excluded to the fullest extent permitted by law.

7. Restricted Goods

Certain goods are considered Restricted Goods and may be carried by YA Express Logistics, but entirely at the Customer’s own risk.

• 7.1 Due to their fragility, sensitivity, or nature, YA Express Logistics does not guarantee that Restricted Goods will remain undamaged during transit.
• 7.2 YA Express Logistics shall not be liable for any damage, loss, or deterioration of Restricted Goods, and the Customer acknowledges this risk upon submitting such items for carriage.
• 7.3 Customers are encouraged to obtain appropriate insurance coverage independently for Restricted Goods, especially if the items are of high value or particularly fragile.

8. Indemnity

The Customer agrees to fully indemnify YA Express Logistics against all costs, claims, and liabilities arising from the Customer’s actions or omissions, including (but not limited to) the following:

• 8.1 Indemnity covers:
  • 8.1.1 Any loss, damage, fines, penalties, or expenses (including legal costs) resulting from:
    • Incorrect, misleading, or missing information provided by the Customer;
    • Poor, insufficient, or improper packing, labelling, or addressing of the Consignment;
    • Submission of Prohibited Goods or misdeclared Restricted Goods.
  • 8.1.2 Any third-party claims (including negligence-related) exceeding YA Express Logistics' liability limits, including claims from HM Customs & Excise relating to dutiable or bonded goods.
  • 8.1.3 Any loss, damage, or unauthorised access involving sensitive personal data included in a Consignment, such as:
    • Names, addresses, bank details, dates of birth, or signatures;
    • Unencrypted data on devices like USB drives, hard disks, or magnetic tapes.
    The Customer is solely responsible for securing such data and will indemnify YA Express Logistics for any resulting claims or proceedings.

9. Time Limits for Claims / Claims Procedure

YA Express Logistics will not be liable for any claims unless the Customer strictly complies with the following notification timelines and procedures:

• 9.1 Claims must be notified in writing:
  • 9.1.1 For damage to the whole or any part of a Consignment – within 5 days from the date of the first scan of the shipping label.
  • 9.1.2 For physical loss, mis-delivery, or non-delivery of part of a Consignment – within 12 days of the first scan of the label.
  • 9.1.3 For any other type of loss – within 28 days of the first scan of the label.
• 9.2 YA Express Logistics may conduct investigations to validate the claim. The Customer must cooperate and respond reasonably and promptly.
• 9.3 Any supporting documents or information requested to substantiate a claim must be provided within 14 days of the request.
• 9.4 If information is not provided in time, the claim may be closed. A £10 admin fee will be deducted from the claim amount if a payment reissue is required due to errors in the original submission.
• 9.5 Disputes will be handled as follows:
  • 9.5.1 A written Dispute Notice should be sent detailing the issue and supporting evidence.
  • 9.5.2 If unresolved within 30 days, either party may initiate mediation through CEDR.
  • 9.5.3 Mediation does not prevent either party from initiating court proceedings under Clause 17.
  • 9.5.4 If mediation fails within 30 days, the dispute will be referred to the courts of England and Wales.
• 9.6 The Customer acknowledges that these timeframes are necessary to preserve evidence due to the time-sensitive nature of logistics services.
• 9.7 Any invoice queries must be raised in writing within 14 calendar days from the date of the invoice.

10. Transit

Transit of a Consignment by YA Express Logistics is defined and governed as follows:

• 10.1 Transit begins when the Consignment is collected by YA Express Logistics or an approved third-party carrier from the designated Collection Point.
• 10.2 Transit ends when the Consignment reaches the agreed Delivery Address, subject to the following conditions:
  • 10.2.1 If there is no safe or adequate access or assistance at the delivery location, transit shall be deemed to end one (1) calendar day after YA Express Logistics notifies the Customer or Consignee (by phone or in writing) of the Consignment’s arrival.
  • 10.2.2 If the Consignment cannot be delivered for any other reason, or if an authorised person is not available to accept it, the Consignment may still be considered delivered, even without a signed delivery receipt.
• 10.2.3 Risk in the Consignment:
  • Passes from the Customer to YA Express Logistics at the commencement of transit (as per 10.1);
  • Passes back to the Customer when transit ends (as per 10.2).

11. Company’s Charges

Charges for services provided by YA Express Logistics are determined and governed as follows:

• 11.1 The price for services will be based on the quotation provided by YA Express Logistics. Unless otherwise agreed, quotations are valid for 12 months from the date of issue.
• 11.2 Pricing is based on the Customer’s expected monthly order volume over a 12-month period. If the Customer submits fewer than 20% of the expected volume for two consecutive months within a six-month period, YA Express Logistics may review and revise the pricing with at least one month’s written notice.
• 11.3 Prices may also be adjusted before labelling a Consignment if any cost changes occur due to:
  • Fuel surcharges or government-imposed duties/taxes,
  • Changes to collection/delivery dates, volume, or specifications requested by the Customer.
• 11.4 Invoices are typically issued weekly unless agreed otherwise, covering services rendered during the previous week.
• 11.5 All charges must be paid in GBP (£) within 14 days of the invoice date, unless otherwise agreed. VAT will be applied at the applicable rate.
• 11.6 Time for payment is of the essence. Late payments may result in the withdrawal of credit terms and immediate demand for settlement of all outstanding invoices.
• 11.7 YA Express Logistics may withdraw Customer credit terms if:
  • No business has been transacted for 3+ months, or
  • The Customer is deemed to be in financial distress or breach of agreement.
• 11.8 The following surcharges may apply:
  • Additional fees for deliveries to certain remote or offshore areas;
  • 50% of the original charge for each failed redelivery attempt;
  • 100% of the original charge for redelivery due to incorrect address information.
• 11.9 Customers may not deduct, offset, or withhold any amount due to YA Express Logistics under any circumstances without express written agreement.

12. Recovery of Charges

In the event of non-payment by the Customer, YA Express Logistics reserves the right to recover amounts owed as follows:

• 12.1 If the Customer fails to pay any invoice on the due date, YA Express Logistics may, without prejudice to other remedies, take the following actions:
  • 12.1.1 Charge interest on the overdue amount at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, calculated daily until payment is made in full. Any part of a month shall be treated as a full month for interest purposes.
  • 12.1.2 Withdraw any credit facilities extended to the Customer. All charges for services rendered will become immediately due and payable in full.

13. Company’s Lien

YA Express Logistics reserves the right to retain Consignments under the following conditions:

• 13.1 YA Express Logistics shall have a general lien over any Consignment in its possession for any unpaid charges, whether those charges relate to the specific Consignment or any other Consignment previously carried for the Customer.
• 13.2 If charges remain unpaid 14 days after the due date (or as otherwise agreed in writing), YA Express Logistics may:
  • Sell or otherwise dispose of all or part of the Consignment;
  • Apply any proceeds received to cover unpaid amounts, sale-related expenses, and reasonable storage charges incurred during the period before the sale or disposal.
• 13.3 YA Express Logistics is not required to give advance notice to the Customer of its intent to enforce this lien. The company will use a commercially reasonable method of sale but shall not be liable for any shortfall in sale price.

14. YA Express Parcels (Online Portal)

YA Express Logistics provides an online portal (referred to as “YA Express Parcels”) for Customers to manage their bookings, label shipments, and track Consignments. Usage of this portal is subject to the following conditions:

• 14.1 YA Express Logistics grants the Customer a limited, non-exclusive, non-transferable, and revocable licence for internal business use by authorised Users to access the YA Express Parcels portal.
• 14.2 The Customer is responsible for all actions of its Users and any activity performed using their login credentials.
• 14.3 The Customer and its Users shall not:
  • Copy, modify, distribute, reverse-engineer, or create derivative works from the portal;
  • Access the portal to build a competing service or product;
  • Transmit any illegal, offensive, or harmful content;
  • Allow third-party access, except authorised Users;
  • Attempt to obtain unauthorised access to any part of the system.
• 14.4 The Customer grants YA Express Logistics a non-exclusive licence to process and use Customer Data solely for providing services and maintaining the portal.
• 14.5 The Customer is responsible for any third-party software or hardware required to access the portal.
• 14.6 YA Express Logistics does not guarantee uninterrupted access or error-free operation of the portal. The Customer acknowledges that internet-based services may be subject to delays, limitations, or failures.
• 14.7 All intellectual property rights in the portal remain the exclusive property of YA Express Logistics and/or its licensors.
• 14.8 YA Express Logistics reserves the right to suspend Customer access to the portal in cases of:
  • Non-payment of fees;
  • Suspected security breaches or misuse;
  • Compliance with legal obligations or enforcement action;
  • Actions jeopardising the system’s integrity or service to other customers.
• 14.9 Scheduled maintenance will be communicated in advance via email. YA Express Logistics will use reasonable efforts to restore access after any emergency maintenance or service interruption.

15. Termination / Suspension of Account

YA Express Logistics reserves the right to suspend or terminate the Customer’s account and/or Services immediately, without liability, in the following circumstances:

• 15.1.1 The Customer breaches these Terms and Conditions and fails to remedy the breach within 3 days of being notified in writing.
• 15.1.2 Repeated false claims, or repeated attempts to send Prohibited Goods.
• 15.1.3 The Customer becomes insolvent, enters liquidation, administration, or a similar legal process.
• 15.1.4 The Customer fails to pay invoices on two or more consecutive occasions, or as reasonably deemed unacceptable by YA Express Logistics.
• 15.1.5 A court judgment is issued against the Customer in respect of unpaid debt to YA Express Logistics.
• 15.1.6 The Customer ceases or threatens to cease trading.
• 15.1.7 Assets of the Customer are seized or become subject to enforcement or legal distress.
• 15.1.8 The Customer engages in behaviour that harms the reputation of YA Express Logistics or disrupts its business or trading relationships.

15.2 Upon termination:

• 15.2.1 All accrued rights and obligations will remain enforceable, including outstanding claims or breaches.
• 15.2.2 Obligations under clauses such as indemnities, claims, liens, confidentiality, and payments will continue to apply.
• 15.2.3 Any Consignments in transit shall still be subject to these Conditions.
• 15.2.4 All outstanding sums due to YA Express Logistics (including pending invoices) shall become immediately payable.

16. Confidentiality

The Customer agrees that any confidential information about the business, operations, pricing, logistics processes, or services of YA Express Logistics, whether received directly or indirectly, shall not be disclosed to any third party without prior written consent from YA Express Logistics.

This includes but is not limited to verbal, written, electronic, or other forms of communication. This obligation remains in force both during and after the term of engagement with YA Express Logistics.

17. General Terms

• 17.1 Any obligation on the Customer not to do something also includes an obligation not to allow, enable, or assist that action to be done by a third party.
• 17.2 The Customer may not transfer, assign, or subcontract any of its rights or obligations under these Conditions without prior written consent from YA Express Logistics. YA Express Logistics may assign or subcontract any of its rights or obligations at any time.
• 17.3 A person who is not a party to these Conditions shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the provisions.
• 17.4 Nothing in these Conditions creates a partnership, joint venture, or agency relationship between YA Express Logistics and the Customer.
• 17.5 A delay or failure by YA Express Logistics to enforce any provision shall not be deemed a waiver of that provision or any other rights. A partial exercise of any right shall not restrict further enforcement.
• 17.6 YA Express Logistics is not a common carrier and reserves the right to refuse any Consignment at its sole discretion.
• 17.7 YA Express Logistics may amend these Conditions at any time by giving written notice to the Customer.
• 17.8 If any part of these Conditions is found to be unenforceable, the remaining clauses will remain valid and enforceable, subject to any reasonable modifications necessary.
• 17.9 These Conditions shall be governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.